The tourists from Katowice, whose flight to Heraklion according to the news posted on one of the Polish information portals is delayed by about 36 hours, can speak about a not very fortunate beginning of a holiday in Crete. Such a large displacement of the outlet was caused by the failure of the air conditioning system in the aircraft. According to the information provided by the Itaka travel agency, before the restart, the machine of the Italian Blue Panorama carrier must undergo all necessary repairs to allow safe flight completion.
In a statement sent to the press by Piotr Henicz, Vice President of the ITAKA Travel Agency, we can read that according to the information provided by the Blue Panorama carrier, he provided tourists in Katowice with transfers and accommodation at the Moxy Katowice Airport and Holiday Inn hotel in Dąbrowa Górnicza. On Sunday at the airport, passengers received two meals: the first at 11.00, the second warm at 18.00. Today in hotels, customers have breakfast and dinner. Planned departure from Katowice 20.30.
Unfortunately, the situation of tourists currently in Crete at the Heraklion airport was much worse. The tourists found out that their flight to Wrocław will be delayed when tourists arrived at the airport. The merger, which was scheduled to take place on Sunday at 13.20 Greek time, was to be delayed by 6 hours. Unfortunately, as time passed, the flight was postponed to next dates. Eventually, in anticipation of a flight to Wroclaw, they spent the whole night in the departure hall there. According to the information provided by travelers, the carrier did not provide them with accommodation. On the TVP.INFO website, there was also a statement of one of the tourists who said: "Except dinner, which was served to us at 14, we get nothing to eat and drink. "
According to the latest information provided by the travel agency ITAKA, the flight from Heraklion is expected at 1.10 at night. We hope that this time the departure date will be kept and both tourists from Wroclaw will end their stay in Crete happily.
By the way, we would like to remind you that during the holiday season such situations happen every year. What's more, the Italian carrier Blue Panorama also on June 2 had a significant delay on the Heraklion - Wroclaw route, which then reached about 7 hours. It is worth remembering that each of the similar cases is the basis for demanding compensation from the carrier in accordance with the EU directive "EU Regulation 261/2004". What are we warmly encouraged! Let us use our rights.